Forum Discussion

jumblejim's avatar
jumblejim
New Contributor
5 years ago

Weird Microsoft Word problem while working through LogMeIn.

I use my laptop to work on a number of Microsoft Word documents located on my home desktop.  Lately, every so often and without my doing anything unusual, typing characters into the Word document sud...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

cmilioti  I have asked for a full review of your case.  Please expect a follow up from Customer Support soon. 

dherold52's avatar
dherold52
New Member
4 years ago

Is there any resolution to this issue?  We are using Office 365 but have Word, Excel, Outlook downloaded to our PC's.  I have one user in our office who is also having the same issue with Word and is also having problems seeing the ribbon bar in Outlook.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    cmilioti  We are double checking the case work now, and will reach out to grab additional logs if necessary. 

  • cmilioti's avatar
    cmilioti
    New Contributor
    4 years ago

    Have not heard back from LMI since July (though my initial post was in March!).

     

    Sounds like the issue persists 😞

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    dherold52  I'm not sure if the cause was identified.  Has the affected user called into support to fully document the environmental settings?