Forum Discussion

Yogesh63's avatar
Yogesh63
New Member
2 years ago

Additional fields for the Command Center

Hi    In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id.  we would like to add Customer contact number, Session Start...
Contact Center Features
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi Yogesh63 welcome to the GoTo Community. 


Thanks for sharing this need, it will be shared with the team.