Solved
Black screen when using remote control on RDP connection to Windows Server 2016
Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching remote control over and over again until it finally works. This only happens when we are remote controlling an RDP session, other Windows hosts work 100% of the time. We've tried changing the color quality but it doesn't appear to solve the issue.
Mouse moving on customer session:
Relaunching remote control to fix it:
- Come to find out, it seems to be a problem with the computer itself, somehow. The problem fixes itself when we open the lid of the laptop.
When the lid is closed and we use LMI and RDP, the screen is blank for anything, no Run command or Control Panel, or anything. When we open the laptop, everything works just fine and the screen shows up just fine, even if the RDP was blank a second ago. As soon as we close the lid again, everything in the RDP stops again and I can’t click any icons or do any commands.
Never had the problem on any other computers. We leave the computers in the office and the users LMI into them to run the programs, so we never needed to have the lids open. This one will have to be though.
