Forum Discussion

Malyap's avatar
Malyap
New Contributor
3 years ago

Didn't receive a remote access prompt

When I click to Launch Remote Control Session or Launch Desktop Control Session or Restart Applet as system service or Request Unattended Access,  On the other side End User didn't get any POP-UP mes...
AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Hi Malyap 

Can you tell us what operating system your using, and if there are any security applications that may be blocking some communications? 

  • Malyap's avatar
    Malyap
    New Contributor
    3 years ago

    It is Window 10 OS. The user gets the POP-UP message and he clicks on OK. When the user disconnected and again we Launch remote control session, we didn't get the user screen on the remote control (Shows the message Remote control ended on the chatbox and connecting )

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Malyap  Just to reiterate here, it sounds like you are launching the Rescue session the same way on both of your PCs, but only one of them triggers the right permissions when connecting to the same client? 

       

      Have you done any troubleshooting on the problem PC like performing a full re-install with the correct admin profile?