Forum Discussion

sphothisane's avatar
sphothisane
Active Contributor
3 years ago
Solved

Keep getting logged out

A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but e...
  • sphothisane's avatar
    sphothisane
    3 years ago

    We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer

bcarl57239's avatar
bcarl57239
Active Contributor
3 years ago

Please let me know if you find a permanent solution. They released an update last week, but it didn't seem to resolve the auto sign-out issue.

sphothisane's avatar
sphothisane
Active Contributor
3 years ago

We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer

  • bcarl57239's avatar
    bcarl57239
    Active Contributor
    3 years ago

    This also worked for me, thank you!! 😁

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    sphothisane that's good news! Thanks for sharing the resolution. I hope this works for you as well bcarl57239. 

  • bcarl57239's avatar
    bcarl57239
    Active Contributor
    3 years ago

    Interesting! I will have to give this a try and let you know if it resolves the issue with my account as well. Thank you!