Forum Discussion
mcoelho
New Contributor
I had the same issue last week. A GoTo technician connected to the remote client Windows 10 computer, then I was able to launch the remote control session. He didn't do anything other than connect to the same machine I was trying to connect to. Now I'm having the same issue with a differnt PC at the same location today. This would seem to be a problem with the client downloaded remote control app in Windows 10. Interstingly, I was able to connect to a MacBook laptop in my house but not to a Windows 10 desktop in a remote location. I need a solution to this as it is making Rescue unusable for me.
mcoelho
3 years agoNew Contributor
Also, I should not that we use AVG business edition for anti-virus and firewall as we always have, never had an issue before.