Forum Discussion

nethunter321's avatar
nethunter321
Active Contributor
7 years ago

"LogMeIn Rescue has encountered a problem and needs to close."

Hello, I am trying to use LogMeIn Rescue and connect to Geek Squad for a tune up. After downlodaing logmein, I try to open (run) and get the error "LogMeIn Rescue has encountered a problem and needs ...
  • nethunter321's avatar
    nethunter321
    7 years ago

    Success! I talked to Geek Squad and asked if they would use the beta. They sent me a normal link just like always and it connected. They said my AntiVirus was blocking it. I had tried disabling my AV but for some reason it connected fine this time. I got my tune up. I'll message back if I need it again. Thanks!

nethunter321's avatar
nethunter321
Active Contributor

Hi, thanks for your reply. I am a customer so I'm not sure how to use it for Geek Squad agents. And where do I find my PIN code? And what should I tell Geek Squad when I try to connect? Please reply. Thanks

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

nethunter321  Your support representative should have the PIN, generated from their side (randomly).

 

If you are still having trouble once you receive an active PIN, you might try saving the Rescue download first, then running the file 'As Administrator' to ensure the proper clearance on your PC.

  • nethunter321's avatar
    nethunter321
    Active Contributor
    7 years ago

    Hi, I'm back. Geek Squad says they can't use the beta website. I will have to bring it to the store. Are there any other ways I can fix this? Besides the beta? I tried as administrator but that didn't work either. Same error. Thanks again

    • nethunter321's avatar
      nethunter321
      Active Contributor
      7 years ago

      If it's a known problem with Fall Update 1809 then I will not go to the store and wait for updates. Do you think microsoft will fix this problem with an update? Please reply. Thanks

      • sv5's avatar
        sv5
        GoTo Contributor
        7 years ago

        Hello nethunter321.

        I supposed that the MS won't change anything in their end regardless they use Rescue as well. Despite the fact we identified (many thanks again to the community here) and fixed the problem with before the MS has released the Fall Update, we have to test the Beta solution very deeply and carefully before it is going to be uploaded to our Live environment. 

        At this point I cannot tell when it will be released, but asap.

        But back to your problem, do you have to enter a 6 digits code into the Geek Squad website manually, or do you have to just click on a link or button and their technicians just come into a chat?


        Regards,
        Sandor