Forum Discussion

jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
Credimus's avatar
Credimus
Active Contributor
5 years ago

We see the exact same problem. It's only the File Transfer that's experiencing this. Here is the Error :

Crashed Thread: 0 TLMIApplicationMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000001fc
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [12132]

bradhs's avatar
bradhs
Active Contributor
5 years ago

I'm getting the same error since the installing Big Sur beta, to moving to production on a MacBook Pro 2018.  AND now on a MacBook Pro M1.  AND so far everyone else that has moved to BigSur as well.

 

Also, I dare to ask when will native M1 code be available.

This is what it looks like on an M1. 

 

Process: LogMeIn Client [48478]
Path: /private/var/folders/*/LogMeIn Client.app/Contents/MacOS/LogMeIn Client
Identifier: com.logmein.ignition
Version: 4.1.7585 (4.1.0.7585)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: LogMeIn Client [48478]
User ID: 502

Date/Time: 2020-11-23 07:01:37.461 -0800
OS Version: macOS 11.1 (20C5048k)
Report Version: 12

Time Awake Since Boot: 53000 seconds
Time Since Wake: 1400 seconds

System Integrity Protection: enabled

Notes: Translocated Process

Crashed Thread: 0 TLMIApplicationMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000007fa3c47dd0f
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [48478]

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    Looks like we're using Technician Console v7.12.3306 (64 bit) and listed as a Standard "Per Seat" License

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    We're working on some Mac enhancements currently, hope to have more info on the updates in the coming days...

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago
    Oh, ok. I was wondering if we were on the same page. The Technician Console is running on Windows 10 and the clients we have issues with (hit or miss) are running Big Sur.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Aries_LMI  This is the Rescue software version you install on your Mac OS in order to remotely connect to different clients.

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    I'll have to request the information on that one as we're limited on access at my level and I'm not Quite familiar with what component an EndPoint is.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Aries_LMI  Can you please confirm the Rescue endpoint version in use on the problem Big Sur OS?

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    Where are we on  the full release? We're still having  hit/miss on connections with Big Sur.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Great!  Thanks for confirming the new build compatibility.

  • terimitt's avatar
    terimitt
    New Member
    5 years ago

    I was able to open logmeinrescue.

    Struggled with the regular process but your link allowed me to download an application that would open. Haven't used it yet, but it appears that it will work.

  • MaryBo's avatar
    MaryBo
    New Contributor
    5 years ago

    It's working for me now.  Thank you!

  • meshuggah's avatar
    meshuggah
    New Contributor
    5 years ago

    Looks like the problem has now been fixed for me.

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    Thanks, will try it.  Also need the File Transfer fixed in the LogMeIn Client.

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    Hello AshC , I know this is the LogMeIn Rescue message board but we also need the File Transfer capability in the LogMeIn Client fixed.  It does not work--LogMeIn just crashes.  Is that part of the beta as well? Thanks, Bradley

  • jcaustin's avatar
    jcaustin
    Active Contributor
    5 years ago

    Thank You! I will contact them.  I like your product but this has been very frustrating. 

     

    James

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Thanks for your patience, I believe we will have a beta version available for testing in just a few days.  The full release could be a couple of weeks after beta testing completes.   Should you need to test early, please reach out to Customer Support next week to request individual upgrades.

  • LS6's avatar
    LS6
    New Member
    5 years ago

    When approximately is "near future"?  We rely heavily on this application and some functions are shut down.  

  • MaryBo's avatar
    MaryBo
    New Contributor
    5 years ago

    Has there been a fix for this?   It's been a while and I'm unable to do my work for my clients.  Will have to look for another solution if not resolved.

  • Auterion's avatar
    Auterion
    Visitor
    5 years ago

    I totally agree with jcaustin. This is poor performance from logmein - it's now been about week with absolutely no communication from logmein about progress report on a fix for File Manager on Macs. Will be definitely looking for alternative to logmein

  • jcaustin's avatar
    jcaustin
    Active Contributor
    5 years ago

    This is a real mess for my employees working from home. Logmein does not care none of there updates have fixed this issue. Support is no help this was a great product.  I am now looking for a change. 

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    Per the email subject: Mac OS BigSur and Logmein Client

     

    Tbh I think LogMeIn knows about this.  It's widespread, not something isolated.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    bradhs Credimus bradhs  This community thread specifically references Rescue services.  Are you all experiencing this with the Rescue endpoint, or another LogMeIn service such as Central/Pro ?

     

    **  With regards to Rescue services, remote access / control will fully work, though currently TC is not yet supported on Big Sur.  It should be in the very near future: https://support.logmeinrescue.com/rescue/help/is-rescue-supported-on-macos-big-sur 

    Thanks for your patience while we patch this problem up.