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Forum Discussion

sbouchard's avatar
sbouchard
New Contributor
8 years ago
Solved

Unattended access and windows updates

After Installing update 1809 fron Microsoft the logmein console does not start anymore
  • sv5's avatar
    sv5
    8 years ago

    Hello sbouchard!

    I think you should uninstall the Tech Console and reinstall it from our Beta site. Because the current Live version of the Technician Console will crash before it has a chance to install the update.

     

    How to uninstall the Rescue TC from the browsers

sbouchard's avatar
sbouchard
New Contributor
8 years ago

Yes without luck. Uninstall and re-install.

AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

sbouchard  Do you see any error messages? 

 

Was this PC upgraded to Windows 10 from an older OS?

  • sbouchard's avatar
    sbouchard
    New Contributor
    8 years ago
    No
    It is Windows 10 Version 1803 to Version 1809. There is a crash report was sent to LogMein
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      8 years ago

      sbouchard  We have filed a ticket for this problem to be reviewed in full.

       

      In the meantime, you should be able to download the Beta version of the Technician Console from http://beta.logmeinrescue.com/  as a temporary solution.

      • sbouchard's avatar
        sbouchard
        New Contributor
        8 years ago

        Tried the Beta and also not working. I found out that the LMIRTechConsole.exe file is not installing in the directory