dweber's avatar
dweber
Active Contributor
4 years ago
Status:
Accepted

Please allow us to invite other agents into a session in v5

My company has been using GTA v4 for years and only recently learned about v5. v5 has been helpful for us to connect to mobile phones but it's missing one big feature, which is being able to invite other agents to the call. We are all working remotely and sometimes it's difficult to troubleshoot problems on customer's computers by yourself. Plus we are trying to train new employees as well. So right now we are switching between v4 and v5 depending on what we need, but it would be very helpful to have all of that available in one product. 

Thank you.

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi dweber

     

    This is planned for v5, but I do not have an ETA on when it will be added just yet.