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JHB
11 years agoFrequent Contributor
Status:
Reviewed by moderator
Allow Panelist(s) to See All Questions
Not so much a question as a feature request. (I thought we had a category for that.)
Please add the ability for an organizer to allow a specific
panelist (or all panelists) to view ALL questions.
Currently, must promote them to Organizer, which gives them the power to END the meeting. I always warn them
when it's necessary to do this. I point out Exit Webinar vs End
Webinar should they need to withdraw from the session. It has still happened by accident.
It also gives them too many other powers, like ability to dismiss people. Mostly it works out okay, until the curious "organizer" starts clicking on options!
63 Comments
- Stacey196 years agoVisitor
Rather than assign questions to panelists as the moderator (admin) I want all panelists to see them. Is that possible?
- JHB6 years agoFrequent Contributor
Having a co-organizer start (or end) the meeting accidentally is a real problem. Yet many of us are basically forced to promote most staff to organizer level in order that they can see all the questions and help manage that process.
I really wish a permission level would be added where you have someone who can see the questions but not the power to launch or end the meeting.
- levipay6 years agoNew Member
Thanks, AshC.
Yes, but it is not really just "by default" that questions are private...there is no way to change this setting. That's what I was suggesting should change.
For some of my webinars, I receive a lot of feedback saying "I wish we could have seen the questions other people were asking" and, sometimes, I would like to at least have the option to switch that on. It does exist as an option, I believe, in GoToTraining, so it must be possible, technically.
I hadn't thought of the polling on the fly option to achieve the 'upvoting' - although that would rely on having one or two people helping me deliver the webinar, as this isn't something I could do while presenting. Also, I am not sure it quite as neat as upvoting. It feels a little bit like I am exposing the people who asked the losing questions by doing it in a poll.
Other systems - like WebinarJam and BigMarker - just this open chat and upvoting stuff pinned down. I chose GoToWebinar because, in other respects, the product wins through. But it was a much closer call than it should have been, given that GoToWebinar doesn't have these increasingly standard options.
L.
- AshC6 years agoRetired GoTo Contributor
Hi Levi,
While GoToWebinar Organizers can make an Attendee question public one by one, the default behavior is for privacy in this regard.
There is currently no function for 'upvoting', however you could make a Polling Question on the fly (while in session) which reflects a particular question asked.
- levipay6 years agoNew Member
Hi,
Other webinar systems I have used have permitted organisers to open up the chat and/or Q&A, so attendees can see the questions others are posing. This would be so helpful for some of the webinars I run.
It would be even better if this was enabled together with the ability of attendees to 'upvote' the questions, so you could see at a glance which questions are most popular.
The absence of these features really counted against GoToWebinar when I weighed up the different webinar options on the market, and made it a much closer run than it should have been!
Thanks,
Levi
- Ken46 years agoFrequent Contributor
This would still be my number one request. To me it's worse if a presenter who is made into an organizer starts the broadcast or ends the webinar only because I needed them to gain access to the question box. I'd lov to see them stay as panelist and see the q n a
- Veerle-GenDx6 years agoActive Contributor
Great suggestion, I would like this feature too. It would be very useful for the panelist to see all questions. e.g. we use the panelist function for external speakers and they would like to see the questions that were asked as well.
- Mel-SoTSA6 years agoActive Contributor
I've been asking for a level between organizer and panelist for years to do exactly what you specify. I think the "Sub-organizer" moniker already in use would be a good title since there is curretly very little difference between an orgnaizer and a sub-organizer. It is nice to have a level like "Panelist" that does not see all the questions and comments though.
Keep asking!
- Chris Droessler6 years agoRespected Contributor
You taught me something. I did not know you could assign questions to a panelist. We have always used copy and paste. I must have missed the memo when that feature rolled out. Thanks
- klmonline6 years agoContributor
Great to get other viewpoints, Chris. It's important to recognize that there are many different needs and use cases. I recognize that software design is hard for vendors attempting to satisfy everyone's preferences.
I would have a problem employing your workflow on larger webinars, particularly involving numerous people working behind the scenes. The question panel allows important controls such as setting priority flags, seeing which questions have been answered, and assigning questions to named speakers. If we're trying to copy and paste questions into the chat panel, we lose all that. There's a delay while finding questions and doing the copy/paste.
The chat fills up with tons of chatter about "I think that's a good one." "You mean Mary's?" "No, Jim's" "The one Jim just wrote about pricing?" "No, the earlier one about capabilities."
Then when I need to type an important message to a presenter, like "Louder Please" or "5 Minutes Left" it gets scrolled out of view and lost in the chatter.
I really do think the ability to work on individual questions in a structured interface is useful. I just would like to be able to assign more members of the team to do so without worrying about giving them other session-level power.
Probably the right way to satisfy both of us is to make the ability to work with the question panel an assignable capability that is not tied directly to Panelist/Organizer role. You could even give it to assistant triage people who log in as Attendees because they never need to speak. Then we can both work in the ways we want, with complete flexibility.