JenL's avatar
JenL
New Contributor
4 months ago
Status:
Reviewed by moderator

Show Canceled Webinars in Analytics

I went to cancel a webinar and inserted my new copy message. However, I wanted to save and preview. What occurred was the system automatically Cancelled the webinar and didn't send a message to registrants. Now, I can't return to a saved copy to make edits or the fact that an email that wasn't entirely ready to deploy actually deployed (or maybe it didn't deploy??) to the registrants. I went to the Past Events tab, and the original webinar set-up/schedule that was cancelled doesn't appear anywhere. No trace. No way to recover. Probably no deployment.

 

It would be a great idea to keep record of webinars that have been set-up, cancelled, and saved. Allow the user to delete or keep for tracking purposes. I really needed to repurpose and reschedule this webinar. Now, your system has removed it completely!

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi @JenL thanks for all the details about your experience. 

     

    When you cancel a webinar, you are prompted to choose to send an email to registrants or not, so you shouldn't have to wonder if they were notified, see the image below. 


    I hear you are interested in having a history of canceled Webinars, and will share this feedback with the team.