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ReliefPC
Active Contributor
2 months ago
Status:
New

Add Option to Remove 5-Minute Countdown After Resolve Session

My team is not sure why there is a 5-minute countdown timer after disconnecting a remote session, but it has caused issues, especially when sessions are connected from Android.  For whatever reason, sometimes that 5-minute countdown with the "Close" option does not show up on Android.  Because of this, you are not able to reconnect to the PC until the connection times out, which can take a long time (sometimes 30+ minutes).

 

Since we do not use this 5-minute option to add any notes (we have a separate ticketing system where notes are kept), we'd like to be able to have disconnected sessions close immediately, without the additional click.

 

Separately, the "stuck" session should be able to be terminated/killed if there is one that should have been disconnected but was not, for any reason but the above Android reason included.

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