When I verify a new device, I will sometimes get the notification about a duplicate device. I want this filter available to me when viewing my list of devices.
Hi vsolis,
The duplicates issue is something that is being worked on so a new filter will not be necessary in the future, but I will leave this Idea for for now.
This problem arises because our current system for managed devices sync/import ignores devices that have the same serial number or no serial number at all. We are actively working on a fix for this issue and plan to implement it in the near future. In the meantime, please follow the below interim solutions to manage your device imports effectively:
- Duplicate devices in the Devices tab: Devices with the same host name and serial number may appear duplicated in the devices tab. Double-check the serial numbers of your managed devices to ensure there are no duplicates before attempting to import.
- Manufacturer does not set serial numbers: If the manufacturer does not set a serial number, the system may treat empty or default text as a duplicate. Verify and manually update the serial numbers for devices that have empty or default serial numbers to avoid duplication issues.