Create a knowledge base like Go TO Assist where techs can post and publish articles internally
Hi shensyel, I've got some good news for you. An agent and end-user facing knowledge base is in the near-term roadmap. We'll likely have a call for beta users prior GA, so keep an eye - I'll also follow up here.
You can see all of the current roadmap here: https://community.logmein.com/t5/GoTo-Resolve-News/GoTo-Resolve-Roadmap-Preview-H2-2024/ba-p/316881
Best,
Chris