Can we customize welcome emails the way we did in GoToAssist? Custom email templates from G2A do not seem to carry over to G2R, and the Admin Center does not have an option to create custom email te...
So the Custom Welcome Email can't be applied to weak -assignment users? When an agent enters an end-user's email on a manually created ticket, the end-user receives an email. Is there no way to edit that email's contents?