The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated i...
Hi TimothyD,
This is currently being worked for release next year.
We are working on a solution where devices with the same serial numbers as assets already in the inventory list can be imported and agents will get notified about potential duplicates to then be able to either keep duplicates, remove or merge data.