When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated i...
What ended up becoming of this idea? I fight with this A LOT when reissuing devices or reinstalling an OS. It makes a complete mess of our device inventory, as well as a bunch of extra work for myself when I need a clean(er) list of our inventory. It's incredibly annoying and often makes the device inventory feel pretty useless because of how much manual intervention is required.
If it was implemented, is there documentation that I'm just not noticing?
Hi tophneal nice to see you.
We did introduce a feature a few months ago for duplicate hardware asset management.
This feature allows asset managers to efficiently identify, review, and handle duplicate asset entries. This update addresses common scenarios where duplicates are necessary (such as re-imaging devices or manufacturer-issued default serial numbers), allowing for accurate and comprehensive inventory management. With the new feature, users can view duplicates, label them for review, merge records to preserve asset history, or remove unneeded entries.
For more information see this article.
Thanks for the information and documentation, KateG !
Is this feature only available if the Sync Devices function recognizes duplicate serial numbers? I'm looking at 2 identical records right now, but syncing doesn't seem to be giving me the banner shown on that linked page. Has there been any internal discussion of putting the merge option in the panel that appears when selecting multiple devices, or should I create a new idea post for that?