carolync I'm afraid GoToAssist does not currently have this ability. We can certainly consider it as an enhancement idea!
AshC - Thanks for the quick response. This would be a great feature to consider. We use the session review when a customer issue is escalated in our Support process. It's quite handy when the customer only has a single monitor, but when they have more than one (and they often do) it's pretty difficult, if not impossible. As a result, we end up having to call the customer again to gather additional details on their issue... some that have already been reviewed but the original technician simply forgot to document.
