First off, the GTA Unattended Support feature is an outstanding tool and my organization uses it to no end! That being said, we support a large number of financial institutions and we are under in...
Thank you for your response, Glenn.
For us, the two-factor authentication would be nice but not an absolute must.
The automated alerts for Unattended Access would be huge. I guess in a perfect world, we would have the ability to specify an email recipient (or even multiple recipients) per Unattended node that we have configured. The reports that we can generate for Unattended sessions are excellent, but since we are the ones that pull the reports, an auditor could potentially question whether or not we altered the report prior to sending it to the customer. If an alert came directly from Citrix/GoToAssist to the customer, that would really get the auditors off our backs.
Thank you for taking this suggestion into consideration.
Regards,
Daniel
For us, the two-factor authentication would be nice but not an absolute must.
The automated alerts for Unattended Access would be huge. I guess in a perfect world, we would have the ability to specify an email recipient (or even multiple recipients) per Unattended node that we have configured. The reports that we can generate for Unattended sessions are excellent, but since we are the ones that pull the reports, an auditor could potentially question whether or not we altered the report prior to sending it to the customer. If an alert came directly from Citrix/GoToAssist to the customer, that would really get the auditors off our backs.
Thank you for taking this suggestion into consideration.
Regards,
Daniel