I used the new fangled desktop app experience with a customer for the first time today. I was frustrated to find that the ability to request guest screen share and guest mouse control from the contex...
Having the ability to release keyboard and mouse control would be highly beneficial.
I find myself at times needing to take keyboard and mouse control to assist with a task for a short period of time. Then afterwards I have to be careful to not move my mouse over that screen or I risk interrupting what other users are actively working on.