Frequently, during the meeting we would like to share files to respective team member. It would be nice if Gotomeeting has this feature. Our current workaround is to make someone presenter just to sh...
I need to be able to copy data from document on my desktop and paste it into a screen/document on client side of the session
Dear Citrix/GoToMeeting,
Large portion of your customers are Support personnel & IT. However, Its not just support staff & IT that would benefit from this. But many more.
Here is what I cannot do with Clipboard between host and client (and was able to do on your competitors software): Troubleshoot systems quickly and efficiently. I troubleshoot linux servers thru Putty sessions on the clients computer. I have preimplemented 1000s of scripts at the tip of my fingertips using a not so well known windows clipboard manager called CLCL. Also If I dont have a script, I can type it up really quickly in Notepad++ on my PC and copy paste it across. CLCL allows me to hold multiple "copies" in history, but also I can hold scripts in template.
Another Example of what I cannot do (and was able to do on your competitors software): A customer just called in about their servers drives acting up. I login to the remote session. I open up Putty and I ssh into their server. I paste in 10000 char script and I get all of the information that I need. I can then quickly copy back the results into my case tracking system (Salesforce or whatever)
Now I cannot do any of this without copy/paste. I have to either chat or email or use a pastebin. This increases the latency of human operations by many fold. Im a very quick computer user and I could usually get 10 commands in a minute. Without this feature its more like 1 a minute. My speed has tremendously lowered, and im not bottlenecked by myself. Im bottlenecked by your software not having Copy Paste.
This feature is so basic and key that even none-meeting software implement it: look at BiDirectional Clipboard (thats exactly what we need by the way) in VirtualBox or VMware (that you get by installing their "Tools"). Also your competitor: Teamviewer and WebEx have this feature. You are now in the same boat as Join.me which lacks this feature. Im not sure if you are aware but support staff love and learn their Remote access programs. We build a list of top 3 in our head & thats what we love to use. We would switch the order up if the feature list got better. But currently the best one in the market is Teamviewer because of its Copy Paste and other features (sending files). I know that you have the potential to do good here, so please come out of hiding and just implement this feature.
Regards,
Frustrated but hopeful GTM User
Large portion of your customers are Support personnel & IT. However, Its not just support staff & IT that would benefit from this. But many more.
Here is what I cannot do with Clipboard between host and client (and was able to do on your competitors software): Troubleshoot systems quickly and efficiently. I troubleshoot linux servers thru Putty sessions on the clients computer. I have preimplemented 1000s of scripts at the tip of my fingertips using a not so well known windows clipboard manager called CLCL. Also If I dont have a script, I can type it up really quickly in Notepad++ on my PC and copy paste it across. CLCL allows me to hold multiple "copies" in history, but also I can hold scripts in template.
Another Example of what I cannot do (and was able to do on your competitors software): A customer just called in about their servers drives acting up. I login to the remote session. I open up Putty and I ssh into their server. I paste in 10000 char script and I get all of the information that I need. I can then quickly copy back the results into my case tracking system (Salesforce or whatever)
Now I cannot do any of this without copy/paste. I have to either chat or email or use a pastebin. This increases the latency of human operations by many fold. Im a very quick computer user and I could usually get 10 commands in a minute. Without this feature its more like 1 a minute. My speed has tremendously lowered, and im not bottlenecked by myself. Im bottlenecked by your software not having Copy Paste.
This feature is so basic and key that even none-meeting software implement it: look at BiDirectional Clipboard (thats exactly what we need by the way) in VirtualBox or VMware (that you get by installing their "Tools"). Also your competitor: Teamviewer and WebEx have this feature. You are now in the same boat as Join.me which lacks this feature. Im not sure if you are aware but support staff love and learn their Remote access programs. We build a list of top 3 in our head & thats what we love to use. We would switch the order up if the feature list got better. But currently the best one in the market is Teamviewer because of its Copy Paste and other features (sending files). I know that you have the potential to do good here, so please come out of hiding and just implement this feature.
Regards,
Frustrated but hopeful GTM User