We are planning on hosting several small webinars and expect the first to be "sold out". Once our registration quota is filled, any further registrants will see the "Webinar Full" screen that gotowebinar automatically generates. Can I customise that screen to direct users to register for our second or third webinars being held at another time?
- Hey Malcolm,
Great question!
You may add additional webinars onto an existing schedule so that registrants may select the next available session in line.
GoToWebinar also offers follow-up emails to both Attendees and Registrants not in attendance. You may customize these to a small degree with your own messaging. Ref = http://support.citrixonline.com/en_US/webinar/all_files/G2W020004
There is a redirect feature in Registration Settings that you may be interested in, though it does not fit your exact needs here. This feature is customized per webinar, and can redirect registrants to a site of your choosing after they RSVP.
- How do I change the text that appears on the page that comes up when a user tries to register for a Webinar that is already full? I'd like to add details to say that we will send out information on how to access the webinar recording after the event.
Right now it just has my email address which means I'm getting a lot of emails where I'm just copying and pasting the same message over and over again.- Hello,
At this time, GoToWebinar does not offer customization of the 'Webinar Full' or 'Registration Full' messaging. You can however, create recurring / multiple repeating webinar series, for different attendees to choose from, in case one registration fills up unexpectedly.
- Thank you for the quick reply Ash. This seems like a gap in functionality. We can already customize the text of emails, splash pages, etc, why not the Webinar Full page? Is there a way to suggest this as an idea to be included in future updates?
- Hi,
We must keep the messaging very clear for all Attendees, regardless of the content. In this light, I'm afraid messages like 'The Webinar is full. Please contact the Organizer for more information." must be kept as clear as possible for a uniform experience for all our users. Legally, we are bound to some of this messaging, and I apologize if this inconveniences you in some way.
When the webinar is full, the page directs people to contact the organizer, but the emails are overwhelming. We have other instructions for people. Can we edit it?
Hi Fran_Simon
That is not a message that can be edited currently. You could change the email address to a different one that has an auto-reply email directing them to register for another session or wait for the recording.
Hi Glenn,
You told me the email address to which viewers of the message could be changed to another email address that can send an auto reply with custom information. I need to know the following:
- Does this have to be done for each webinar or once we change it, will that be the default for all full webinars?
- Will this change how people contact us otherwise? For example when they respond to reminders and confirmations? That's not going to work at all.
- How do you make that change.
I am dealing with many webinars that generate more emails than any company can handle. PLEASE, PLEASE HELP!
Help, please. I was told the webinar full message could not be changed. It is a nightmare to receive thousands (and I am not exaggerating) from people who are directed to contact me.
I was told the email address to which viewers of the message could be changed to another email address that can send an auto reply with custom information. I need to know the following:
- Does this have to be done for each webinar or once we change it, will that be the default for all full webinars?
- Will this change how people contact us otherwise? For example when they respond to reminders and confirmations? That's not going to work at all.
- How do you make that change.
I am dealing with many webinars that generate more emails than any company can handle. PLEASE, PLEASE HELP!
Hi,
For the time being my suggestion is this:
- Edit your webinars and make sure the registration page mentions that space is limited and if you plan to provide recordings and/or repeats for those registrants that cannot make it to the live webinar. If you record the webinar you can also upload it right away as a simulated live event.
- Edit your webinars Email options and change the email address to another one that you have or that you set up. On that email account set up auto-replies with the information, you need these registrants to know.
Please can you add the ability to edit the 'webinar full' page to your list of developments? The page is really unhelpful to webinar attendees and I get SO many unnecessary emails from people who see it. All we need is the ability to add some copy to the page.
We often reach the 1,000 attendee limit and many are shown the dreaded "webinar is full" message which requests that the user "contact the organizer". During each of these webinars, I receive hundreds of emails from these viewers who state "GoToWebinar told me to contact the organizer", and many of course are irate about not being let in.
I'm recommending/requesting that like other messages, this message be customizable by the organizer. I would add something to the effect of an apology and a link to the post-recording. This would help some of those who couldn't get in feel better, and hopefully bring down the count of unnecessary emails that I have to respond to.
Thanks for considering this.
It would be a very easy tweak and would prevent paying customers to get thousands of annoying emails. But, no. GTW suggests changing the follow up page URL to a page on your site that provides more information. Poor substitute for a real solution.
I completely agree about how simple it would be. I do already provide a custom confirmation page URL. I do already tell folks in the confirmation email, in the reminder emails, on our blog, on Facebook and on our website about the limit capacity and what to do if they get the "webinar is full" message. Still, I get hundreds of emails every single time we reach capacity from folks who are really upset. A simple option for me to provide my own text for this webinar is full message would solve it. Or, fix all of the bugs in the webcast version so I could use it with confidence.
Can I customize the "Webinar Full" screen that GoToWebinar automatically generates.
AshC - thank you for mentioning that you are considering this. We've hit the limit again today and I've just responded to 176 upset customers who were told to contact me because the webinar is full. 14 more in my inbox now, gotta go response to them now...
geoffwebinar There are a couple of ways you could manage that issue now:
- Add an additional webinar to that schedule so attendees could register for both in case one is full, and clearly note as an additional registration warning: Attendance to the broadcast is on a first come, first serve basis
- Link the webinar's cloud recording to the original registration url, and clearly note as an additional registration warning: If the live broadcast fills before you can participate, then the webinar recording will be available afterwards by clicking this registration link again. Please allow 24 hours after broadcast for the webinar recording to finish processing.
- Status changed:NewtoReviewed by moderator
