Phone attendance report

Thanks for your feedback here, we will pass this on to the team. 

Good Afternoon,

  We'd like to suggest a telephonic attendee report that we could pull for all future webinars.  We currently have to go through the process of calling in every time and having the information pulled by a technician.  This hasn't been a problem but recent we have been told it's not something that will be provided to us anymore.  As you can imagine this is causing great concern for us, as it's a deliverable to our clients.  Our account representative recommended we start a topic suggestion

This is a feature that we are also desperately in need of for our organization.  We call after each of our webinars for the report numbers as it's a deliverable for our client.  We have been told by the reps every time we call it it will be the last time.  We are also trying to work with our account representative to make this a regular feature.  He suggested that we add a comment to the topics.

Alyse Thanks for your suggestion, and participating in the forums. Please do vote on this comment, these analytics are valuable to the team when we review.

Please add the functionality for Gotowebinar to capture attendees who access a webinar phone dialing in by phone. They do not show up on reports so there is no way to prove they attend. Zoom has this functionality...the individual shows up as a phone number and shows the duration they were dialed in. If your competitor has this function, you should too.

Thank you

I also work with public agencies who use GoToWebinar to host public hearings, which are a regulated forum for gathering public input and documenting public involvement. I 100% echo the sentiment that we need to be able to capture the data on dial-in users (I never realized we didn't capture their attendance, just learned that today!). But I ALSO implore GTW to issue an over-the-phone pin number to dial-in attendees. We want to be sure all members of the public have the opportunity to participate - including providing their input - in these public meetings. Currently those without an Internet connection are able to listen, but not provide feedback, which puts them at a disadvantage compared to members of the public who do have Internet access. Providing an over-the-phone pin number or some other way for dial-in attendees to be unmuted during a webinar would remove a barrier to the democratic process.

AshC  Thank you for your reply and for considering our request. If a timeline becomes available, do let us know. We hope this feature can be added soon.

FedStrive  Thanks for the feedback here.  Phone conference data is a great enhancement request that we are considering in the future.  I'm sorry I don't have any info around timelines for development.