Phone attendance report
Hundreds of our participants are blocked from downloading and logging into GoToWebinar’s platform by firewall protections at their places of work, and we anticipate this number continuing to grow. However, those who are blocked by firewalls are still able to access our presentations over the phone using the number and access code from their GoToWebinar email invite. In order to accurately capture the attendance of our presentations, we need to know how many participants are calling in. This metric has become increasingly important for gauging the reach of our program as we have transitioned to an exclusively virtual environment during the pandemic. While we appreciate the updates that GoToWebinar has made in the Analytics section, we also understand that collecting call-in data is available for GoToMeeting and would like to request the addition of this feature to GoToWebinar as well. Thank you in advance for considering our request that we feel would benefit our organization as well as yours.
Make Microphone for Attendees more prominent
The microphone feature for attendees should be more prominent. When an attendee wants to speak, they don't know until they've already tried to unmute themselves that they need to change their settings on their device. This causes delays and confusion during the webinar. When the webinar is in waiting mode at the beginning or when an attendee joins, there should be some kind of notification that tells them they need to get their mics ready. From my iPad I would need to go to settings to enable the microphone but I don't know that until I've already tried to unmute myself to speak and this causes delays in the presentation and feels unprofessional. We need to make it easier for attendees to interact.
