The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
I went to cancel a webinar and inserted my new copy message. However, I wanted to save and preview. What occurred was the system automatically Cancelled the webinar and didn't send a message to registrants. Now, I can't return to a saved copy to make edits or the fact that an email that wasn't entirely ready to deploy actually deployed (or maybe it didn't deploy??) to the registrants. I went to the Past Events tab, and the original webinar set-up/schedule that was cancelled doesn't appear anywhere. No trace. No way to recover. Probably no deployment.
It would be a great idea to keep record of webinars that have been set-up, cancelled, and saved. Allow the user to delete or keep for tracking purposes. I really needed to repurpose and reschedule this webinar. Now, your system has removed it completely!
5 Comments
Would be helpful if cancelled webinars still show somewhere on the platform - agree regarding the registration list, it is lost the moment you cancel the webinar.... please can that data remain somewhere!
Hi Kate, That's not what happened in this case. There were no options in the Classic. I called GoTo Tech Support and we did a renactment with a test event and they concluded the same and said to report it on this Community page so it would be considered by the web programmers to investigate and improve.
I had the foresight to download and saved a copy of the original Registration list in advance of proceeding to the cancel webinar function or else I'd lose the data, as you pointed out.
Similarly, if you wanted to follow-up individually with all those who'd registered, you can't. You have to screenshot the registrations list before cancelling. Please retain all cancelled webinars.
Hi @JenL thanks for all the details about your experience.
When you cancel a webinar, you are prompted to choose to send an email to registrants or not, so you shouldn't have to wonder if they were notified, see the image below.
I hear you are interested in having a history of canceled Webinars, and will share this feedback with the team.
