We've had registrants point out that they cannot select "other" in the State field when they choose a country other than United States. How can this be resolved?
hi GlennD - that's nice to know, but it's not the issue being discussed here.
The issue is that your customers want to be able to *require* the state/province when registrants pick US or Canada (because that data is important and we can't NOT require it) but have a "none" or "other" option for those outside the US/Canada.
This seems like a huge oversight on the part of GTW and almost a bug. It doesn't seem as if it is all that difficult to add just ONE field to the drop-down selection for State/Province.
We've been asking for this to be fixed for YEARS. We have to do wonky work-arounds to make sure we aren't 1) turning away international business because the form is confusing and 2) losing critical location data for our US/Canada based customers.
Please make this a priority.