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- Microvellum8 years agoNew MemberCan we get this escalated up to a problem and out of the Idea category? I think many would agree with me, this is not a feature request, this is a problem that needs to be fixed by development ASAP!
- Microvellum8 years agoNew Member@ash_cannon it does seem to me that this is more than just a feature request, it is a development blunder that needs to be fixed ASAP. A tool that is as sophisticated and costly as this should not have such a glaring issue that is pushed under the rug.
- Karin O'Sulliva8 years agoNew MemberWe are having the same problem, and it is mind boggling that GTW has not fixed this goof yet. It used to work well -- now it looks like we don't know what we are doing. It's not a difficult change -- at least add a dash at the top of the state list for those who are not in the US or Canada. Most companies have a global audience these days.
- Joe Armstrong8 years agoNew MemberI agree that the "other" field needs to be added back in. Taking it out was a mistake. Having to create a custom question is not a good alternative.
- Amy Pratt8 years agoNew MemberI agree - Ash, whatever change was made needs to be reverted, it's a very unprofessional user experience for international customers and clearly whoever thought this was a good idea was completely out of touch with the user experience. The state/province requirement needs to either deactivate, or be replaced with an open-ended question.
- Microvellum8 years agoNew MemberThank you Ash, I appreciate it! I hope this makes it to the list for future improvements! Have a great day.
- Liz Stephens8 years agoNew MemberThe crazy thing is, that in the past, we have never had any issues with this. State was always a "requirement" but then when the registrant chose a country other than USA/Canada, it just took the "required" part away from the "State" field. Anyway, hopefully something gets worked out!
- AshC8 years agoRetired GoTo ContributorWhile we do not have any alternatives to the current default listings of States and Provinces, I have made this conversation into an Idea so that others can make note as a future improvement idea.
- Microvellum8 years agoNew MemberAsh - That is a work around perhaps, but not a solution. That leaves the state / province question down with the auxiliary questions and not up with the rest of the customer information. That doesn't look very professional. Is there not at least an 'other' for the state and province?
- AshC8 years agoRetired GoTo ContributorIf you need registrants to enter specific data to confirm their qualifications, I would make a custom Registration Question, and check the box to make the answer mandatory. The question type needed if there are more than just a few territories would be 'open ended'.