We've had registrants point out that they cannot select "other" in the State field when they choose a country other than United States. How can this be resolved?
- I agree - Ash, whatever change was made needs to be reverted, it's a very unprofessional user experience for international customers and clearly whoever thought this was a good idea was completely out of touch with the user experience. The state/province requirement needs to either deactivate, or be replaced with an open-ended question.
- I agree that the "other" field needs to be added back in. Taking it out was a mistake. Having to create a custom question is not a good alternative.
- We are having the same problem, and it is mind boggling that GTW has not fixed this goof yet. It used to work well -- now it looks like we don't know what we are doing. It's not a difficult change -- at least add a dash at the top of the state list for those who are not in the US or Canada. Most companies have a global audience these days.
- @ash_cannon it does seem to me that this is more than just a feature request, it is a development blunder that needs to be fixed ASAP. A tool that is as sophisticated and costly as this should not have such a glaring issue that is pushed under the rug.
- Can we get this escalated up to a problem and out of the Idea category? I think many would agree with me, this is not a feature request, this is a problem that needs to be fixed by development ASAP!
- I agree. And I would like a statement from GTW on their intentions.
- Any update on this? I get so much email from global participants. They end up not registering.
- I would like to know when this issue will be updated. Our webinars have worldwide registrants and we would like to see this fixed by early November before our next webinar. If you could please update this post on the fix date.
The list of state/province does not include all US territories/jurisdictions. Would it be possible to either add an 'other' option or add the missing US territories/jurisdictions to the state/province list (i.e., American Samoa, Federated States of Micronesia, Republic of Marshall Islands, Commonwealth of Northern Mariana Islands, and Palau)? For webinars we host, state/province is a required field but with no 'other' option or without the above enumerated territories/jurisdictions being included in the state/province list, participants from these areas are unable to register for the webinars.
Hi There.
Would be possible to include "None" or "Other" as option for State/Province field?
I know this has been requested numerous times. As your client, I feel embarassed when someone registering fo one of my webinars says their contry's states are not listed in options, and there is no option they can chose.I would rather the attendee choose "other" than to choose the wrong country, because they have to pick something.
Correct. But the is no "Other" option.
Actually, since GoToWebinar is a global product, you'd think there might be a good solution for global participation and the form would accomodate ALL countries internationally. The frustrating thing about this is this registration forms have not be updated in all of the time since the product was launched. I know because I was a customer that long ago.
Part of this has to do with GoTo being an American company, and thus are not allowed to do business with certain countries. I hope that is not why they are not allowed to have an "Other" choice.
If GoTo makes an official comment here, due to political pressure, it will be a well thought out "we'll look into it."
It is unfortunate when politics gets in the way of us creating a better, more-informed planet.
I provide Webinar only in Italy, but I can't get the province of Italy becouse this list is only populate with US states.
https://en.wikipedia.org/wiki/Provinces_of_Italy
