Matt8's avatar
Matt8
New Member
9 days ago
Status:
Reviewed by moderator

Virtual Events REST API support

For many years, we have been hosting webinars via GoTo, with the twist that we run registration on our own domain and add people to GoTo via the REST API (using Zapier for convenience). We take this approach because we are a membership-based business and the GoTo-hosted registration web UI doesn't meet our requirements.

A few months from now, we plan on running a "Webinar Week", using a GoTo Virtual Event. However, we have run into a problem: there is no support for Virtual Events in the GoTo REST API, preventing us from adding registrants to GoTo as they arrive via our registration mechanism.

GoTo's suggested workaround appears to be "bulk registration": manually uploading a CSV file containing names and emails using a web UI.  Unfortunately, with several hundred registrants expected, it will be tedious and error prone to insert a human into the loop.  We can rejigger our process to use bulk registration for early birds, but as the event date nears, it will become increasingly difficult for us to respond in a timely and reliable manner to late registrations.

Any suggestions?

Any news of when REST API support for Virtual Events might arrive?

Although we've been using GoTo for a long time and our team is comfortable with it, I've purchased a Zoom subscription so that we can explore our options.  This won't be the last multi-webinar event we run and while we might make the CSV-upload workaround work once, it will become problematic for us in the long run.

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    8 days ago

    Matt8​ Welcome to the Community!

    Thanks for being a longtime GoTo customer and for sharing your detailed feedback and workflow with us.

    Regarding Virtual Event registration via the REST API: At this time, the best available workaround is the bulk registration feature, while I know this isn’t ideal, it is currently the recommended approach for events of this kind.

    REST API support for Virtual Events is not on our current roadmap, so I moved your post to the idea section where others can vote and comment to be considered for future updates. Our product team regularly reviews community ideas when prioritizing future enhancements.

    Thanks again for sharing your experience in the Community. 

  • KateG's avatar
    KateG
    GoTo Manager
    8 days ago
    Status changed:
    New
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    Reviewed by moderator