When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the second time I remote in -- rebooting the system will fix it. The first time I use logmein against this machine, it works fine. Subsequent session yield either the black screen or just the menu bar.
I've given LogMeIn the correct privacy rights in the mac control panel as LogMeIn control works correctly after a reboot.
The LogMeIn products on both PC (controlling system) and Mac (controlled systems) are upto date.
Solved! Go to Solution.
@kbar Thanks for reporting this. We have an update coming shortly that may help with this Mac behavior.
Idk about you but I've always had trouble with logmein on macs, routinely hang or cant access them for some reason. Also just generally always slower and lag more than PCs. What you might wanna try in the mean time is to restart the logmein in service (if you can ssh into the device).
First command below requires admin privilege's to run, and it shuts off the logmein mac equivalent of a PC service.
sudo launchctl unload -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist
Next one turns it back on, doesn't require a password to run.
sudo launchctl load -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist
Agree, I have remote users that when this happens I have to jump through several hoops before I can get into their computers. This used to be a once and awhile thing, which though wasn't good I could live with it, now it's every time I try and remote in.
@lesyk009 When you encounter this issue try the following as a workaround: open a Command Prompt to the remote Mac system in the LogMeIn Client application and execute this command:
caffeinate -u -t 2
Yeah, this did NOT fix the issue.
Fast User Switching causes this to happen, even after applying a "fix" (un-check, re-check LMIGUIAgent in Screen Recording, "caffeinate -u -t 2").
MacOS Monterey 12.6
LMI Version 188.8.131.5203
This is honestly a bit ridiculous at this point. This has been an ongoing issue for months with no solution.
What's the deal? Why can't this be resolved?
I have posted about this issue on: https://community.logmein.com/t5/Central-Discussions/LogMeIn-Display-Issues-Mac-OS-11-6-Big-Sur-amp-...