Exciting changes are coming as we upgrade our community website. You may notice a fresh new look and some differences in how things work. We will post more details soon and can’t wait to welcome you to our improved space!

Forum Discussion

kbar's avatar
kbar
Active Contributor
5 years ago
Solved

Blank screen when controlling a Mac system

When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the seco...
  • GaborO's avatar
    GaborO
    4 years ago

    A new version (4.1.0.12203) has been released, which should fix the problem.

Tech_JMG's avatar
Tech_JMG
Active Contributor
4 years ago
I'm controlling a medium size pool of PC/Mac laptop and desktops, and this is definitely an issue that has me thinking of leaving LogMeIn after a long time of enjoying it.  Please update us on this critical function.
lesyk009's avatar
lesyk009
Active Contributor
4 years ago

Agree, I have remote users that when this happens I have to jump through several hoops before I can get into their computers. This used to be a once and awhile thing, which though wasn't good I could live with it, now it's every time I try and remote in. 

  • GaborO's avatar
    GaborO
    GoTo Contributor
    4 years ago

    lesyk009 When you encounter this issue try the following as a workaround: open a Command Prompt to the remote Mac system in the LogMeIn Client application and execute this command:

    caffeinate -u -t 2

    • lesyk009's avatar
      lesyk009
      Active Contributor
      4 years ago

      Nope no dice, doesn't do a thing. 

      • GaborO's avatar
        GaborO
        GoTo Contributor
        4 years ago

        A new version (4.1.0.12203) has been released, which should fix the problem.