The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Arai
4 years agoActive Contributor
Can not connect with client app
I can not been able to connect from the client application since about October 2021.
Show detail
Negotiating SSL...
SSL connected and negotiated the following cipher:
Key exchange: TLS_AES_256_GCM_SHA384, 2048 bits
Data encryption: TLS_AES_256_GCM_SHA384, 256 bits
Host SSL certificate verified.
Certificate issued to computer: *.lmi-app22-01.logmein.com
Certificate issued by: GlobalSign RSA OV SSL CA 2018
Connection failed.
How can we solve this?
Host : Windows 2019 std (1809) Logmein 4.1.0.14582 (Jan 24.2022.11.03)
Client Win11 Logmein 1.3.5311
17 Replies
- Arai2 years agoActive Contributor
Thank you, this also solved my problem
This will free you from using a browser for 2 years
- Jahmil2 years agoActive Contributor
Thanks a lot GaborO
i follow your instructions, close & start LogMeIn and now works
i repeat thanks a lot
- GaborO2 years agoGoTo Contributor
Hi Jahmil!
The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv
Based on the 419 value, you might be in the Latin America and the Caribbean region.I've seen this problem in Mexico.
To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc
For example if you are in Mexico, then issue the following command:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc
- Jahmil2 years agoActive Contributor
Thanks GlennD
see the result
- GlennD2 years agoGoTo Manager
Hi Jahmil,
Can you please try the following:
Open the command prompt of my computer in LogMeIn Client
1. cd "C:\Program Files (x86)\LogMeIn\x64"
2. cmd
3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
4. net stop LogMeIn && net start LogMeIn - Jahmil2 years agoActive Contributor
the command shows;
- GaborO2 years agoGoTo Contributor
Hi Jahmil!
Welcome to the GoTo Community.It seems that the new version of LogMeIn service cannot load its old certificate.
To fix it no need to reinstall LogMeIn.
Run this command in an administrator command prompt on the computer you want to access, to regenerate the service's certificate:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc
Please note that auto-login from the client will fail for the first time. Then it should be working.
- Jahmil2 years agoActive Contributor
I cant connect with one of PCs that i have acces in LogMeIn
give the following error:
error occurred: error:0a000410:lib(20)::reason(1040)
i uninstall and reinstall fresh copy an get the same error
- KateG2 years agoGoTo Manager
Perdón por el retraso. Veo que te comunicaste con atención al cliente y pudieron ayudarte.
- BENPRESENT2 years agoNew Contributor
Hola si me he conectado anteriormente sin problema, de echo tengo mas equipos en la misma red a los cuales tengo acceso sin problema, por tal motivo descarto problemas de firewall o av.
En el apartado de detalles no me muestra mas información, anexo pantallazo.
De los 3 pasos de seguridad al establecer la conexión se truena en el 3ro.
Conectar a la red ✔️
Activar el encriptado✔️
Verificar identidad ❌
al final solo me muestra este error.
error:0A000410:lib(20)::reason(1040)