Hi board.
We are getting the following screen and error while connecting from Central to a couple of clients behind the same router. Seems like some kind of ssl issue . I've just tried switching the DisableEx regword key to 1 with no luck
Log Excerpt : (error marked in red)
2023-01-31 16:06:41.061 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 173.199.31.9:443 - SSL cipher TLS_AES_256_GCM_SHA384 (256 bits) TLSv1.3 selected.
2023-01-31 16:06:41.061 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 173.199.31.9:443 - SSL session: NEGOTIATED, timeout is 600 seconds
2023-01-31 16:06:41.061 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 173.199.31.9:443 - Assigned remote address: 24.232.78.69:57156
2023-01-31 16:06:41.139 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/websvc - HandleSocket request(1): GET
2023-01-31 16:06:41.139 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Session - 24.232.78.69/OL69-78.fibertel.com.ar:SITE-878\Administrator - Serving HTTP/1.1 GET request for /img/itr_menu_button_s.jpg
2023-01-31 16:06:41.139 - Debug - LogMeIn - SITE-878\administrator - 12156 - 0x00003D6C - Session - 24.232.78.69/OL69-78.fibertel.com.ar:SITE-878\Administrator - Request for /img/itr_menu_button_s.jpg returned 200 OK (1092 bytes).
2023-01-31 16:06:41.139 - Debug - LogMeIn - SITE-878\administrator - 12156 - 0x00003D6C - Session - 24.232.78.69/OL69-78.fibertel.com.ar:SITE-878\Administrator - Response for /img/itr_menu_button_s.jpg sent uncompressed (1092 bytes, 198 header) .
2023-01-31 16:06:41.139 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - SessionDataReport - An existing SessionDataReport found for session: 926423249. Type:3 Socket:00000000052D49C0
2023-01-31 16:06:41.139 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/http - HandleSocket request finished(1): GET
2023-01-31 16:06:42.186 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/http - HandleSocket request(2): GET
2023-01-31 16:06:42.186 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - SessionDataReport - An existing SessionDataReport found for session: 926423249. Type:3 Socket:00000000052D49C0
2023-01-31 16:06:42.186 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/http - HandleSocket request finished(2): GET
2023-01-31 16:06:42.639 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x000031AC - WebSvc - Opening data socket to web service gateway.
2023-01-31 16:06:42.639 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Main - Socket processing thread started.
2023-01-31 16:06:42.639 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - Setup socket for connecting to control.lmi-app14-01.logmein.com on port 443...
2023-01-31 16:06:42.639 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - Resolving address for control.lmi-app14-01.logmein.com...
2023-01-31 16:06:42.639 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - Connecting to control.lmi-app14-01.logmein.com on port 443...
2023-01-31 16:06:42.717 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - Connected (SSL: yes).
2023-01-31 16:06:42.717 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - SSL handshake started.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - Certificate chain verified, trust status: 0/100.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - 2: CN=GlobalSign, O=GlobalSign, OU=GlobalSign Root CA - R3; S#=04:00:00:00:00:01:21:58:53:08:A2; trust 0/10c.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - 1: CN=GlobalSign RSA OV SSL CA 2018, O=GlobalSign nv-sa, C=BE; S#=01:EE:5F:22:1D:FC:62:3B:D4:33:3A:85:57; trust 0/102.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - 0: CN=*.lmi-app14-01.logmein.com, O="LOGMEIN, INC.", L=Boston, S=Massachusetts, C=US; S#=33:DB:C1:3C:15:C9:55:F9:B6:84:B4:DA; trust 0/102.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - SSL handshake done.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - SSL cipher TLS_AES_256_GCM_SHA384 (256 bits) TLSv1.3 selected.
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - SSL session: NEGOTIATED, timeout is 600 seconds
2023-01-31 16:06:42.795 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 173.199.31.9:443 - Assigned remote address: 24.232.78.69:57158
2023-01-31 16:06:42.873 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 24.232.78.69:57158/websvc - HandleSocket request(1): GET
2023-01-31 16:06:42.873 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Session - 24.232.78.69/OL69-78.fibertel.com.ar:SITE-878\Administrator - Serving HTTP/1.1 GET request for /remctrl.xml?50849
2023-01-31 16:06:42.873 - Debug - LogMeIn - SITE-878\administrator - 12156 - 0x0000439C - ActionRemCtrl - Current saved value of 'HostPrefdDefQuality' is -1 (-1 -> NOT SAVED)
2023-01-31 16:06:42.873 - Debug - LogMeIn - SITE-878\administrator - 12156 - 0x0000439C - ActionRemCtrl - Try to use HD quality as preferred default ...
2023-01-31 16:06:42.873 - Debug - LogMeIn - SITE-878\administrator - 12156 - 0x0000439C - ActionRemCtrl - Use RARC_QUALITY_JPEG color quality instead of HD streaming as preferred default.
2023-01-31 16:06:42.873 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Session - 24.232.78.69/OL69-78.fibertel.com.ar:SITE-878\Administrator - Request for /remctrl.xml?50849 returned 200 OK (6458 bytes).
2023-01-31 16:06:42.873 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Session - 24.232.78.69/OL69-78.fibertel.com.ar:SITE-878\Administrator - Response for /remctrl.xml?50849 sent uncompressed (6458 bytes, 461 header) .
2023-01-31 16:06:42.873 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - SessionDataReport - An existing SessionDataReport found for session: 926423249. Type:3 Socket:00000000052D68B0
2023-01-31 16:06:42.873 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 24.232.78.69:57158/http - HandleSocket request finished(1): GET
2023-01-31 16:06:42.873 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 24.232.78.69:57158/http - Disconnecting (served 1 http requests, 3891 bytes in, 7733 bytes out).
2023-01-31 16:06:43.123 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x0000439C - Socket - 24.232.78.69:57158/http - Closed (rcvd 3915 bytes, sent 7757 bytes).
2023-01-31 16:06:43.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00001864 - Socket - 24.232.78.69:57155/http - Error (in RecvInternal): Reached the end of the file. (38)
2023-01-31 16:06:43.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00001864 - Socket - 24.232.78.69:57155/http - Closed (rcvd 6926 bytes, sent 1173 bytes).
2023-01-31 16:06:43.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00001864 - Socket - 24.232.78.69:57155/http - Disconnecting (served 1 http requests, 6926 bytes in, 1173 bytes out).
2023-01-31 16:06:43.373 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/http - Error (in RecvInternal): Reached the end of the file. (38)
2023-01-31 16:06:43.373 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/http - Closed (rcvd 10257 bytes, sent 2507 bytes).
2023-01-31 16:06:43.373 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00003D6C - Socket - 24.232.78.69:57156/http - Disconnecting (served 2 http requests, 10257 bytes in, 2507 bytes out).
2023-01-31 16:06:44.201 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x000031AC - WebSvc - Opening raw ssl socket to web service gateway (id 23150309).
2023-01-31 16:06:44.201 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Main - Socket processing thread started.
2023-01-31 16:06:44.201 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - Setup socket for connecting to control.lmi-app14-01.logmein.com on port 443...
2023-01-31 16:06:44.201 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - Resolving address for control.lmi-app14-01.logmein.com...
2023-01-31 16:06:44.201 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - Connecting to control.lmi-app14-01.logmein.com on port 443...
2023-01-31 16:06:44.279 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - Connected (SSL: yes).
2023-01-31 16:06:44.279 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - SSL handshake started.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - Certificate chain verified, trust status: 0/100.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - 2: CN=GlobalSign, O=GlobalSign, OU=GlobalSign Root CA - R3; S#=04:00:00:00:00:01:21:58:53:08:A2; trust 0/10c.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - 1: CN=GlobalSign RSA OV SSL CA 2018, O=GlobalSign nv-sa, C=BE; S#=01:EE:5F:22:1D:FC:62:3B:D4:33:3A:85:57; trust 0/102.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - 0: CN=*.lmi-app14-01.logmein.com, O="LOGMEIN, INC.", L=Boston, S=Massachusetts, C=US; S#=33:DB:C1:3C:15:C9:55:F9:B6:84:B4:DA; trust 0/102.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - SSL handshake done.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - SSL cipher TLS_AES_256_GCM_SHA384 (256 bits) TLSv1.3 selected.
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - SSL session: NEGOTIATED, timeout is 600 seconds
2023-01-31 16:06:44.358 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 173.199.31.9:443 - Assigned remote address: 24.232.78.69:57159
2023-01-31 16:06:44.436 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 24.232.78.69:57159/rawssl - SSL shut down - socket stays connected
2023-01-31 16:06:44.436 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 24.232.78.69:57159/rawssl - SSL handshake started.
2023-01-31 16:06:44.436 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 24.232.78.69:57159/rawssl - SSL error: handshake failure (in write).
2023-01-31 16:06:44.436 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 24.232.78.69:57159/rawssl - SSL error: error (in accept).
2023-01-31 16:06:44.436 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 24.232.78.69:57159/rawssl - Error (in SSL_do_handshake): error:1417A0C1:lib(20):func(378):reason(193)
2023-01-31 16:06:44.436 - Debug - LogMeIn - NT AUTHORITY\SYSTEM - 12156 - 0x00002318 - Socket - 24.232.78.69:57159/rawssl - Closed (rcvd 4121 bytes, sent 771 bytes).
Any clues?
Thanks a lot