Forum Discussion

pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending."   When I compare AV versions on ...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

I apologize for the confusion there. 

 

If the affected machines have already gone through a full reboot, would you be able to gather logmeinavserver.log and logmein.log files from PCs where it didn't update?

pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

The PCs have been rebooted several times.  Again, it looks as though the AV is on the most current version.  But the portal just reports that it is not.  In terms of getting you the logs, how can I securely send you these?  Thanks.