Forum Discussion

pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending."   When I compare AV versions on ...
pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

Yes, I have opened a case but I have not received any reply back from support after submitting the logs. 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

pcatonoutpost   I think I found your case, where there may have been a disconnect between the Support representative.   Could you check your email for their logs request, dated 11/13/20 ?  If not, simply call back in at your convenience when you have access to one of the affected machines so that we may gather the necessary information for a detailed investigation.