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James18's avatar
James18
New Member
3 years ago
Solved

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message:  Turns out to be something related (at least from what I can tell), to the "I ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi James18, welcome to the community.

     

    Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

     

    Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

     

sphothisane's avatar
sphothisane
Active Contributor
3 years ago

Me and a coworker of mine are both having this same issue. after about 10 minutes or so we are logged out of LMI and need to enter in all our login info. i have sense done this and it is still happening. and other ideas?

  • sphothisane's avatar
    sphothisane
    Active Contributor
    3 years ago

    Hey Glen we are using the windows desktop app. I have done a complete reinstall with files being deleted, as well as using the delete all stored login credentials on the client. i have even bumped the idle time to a full day 

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Thanks sphothisane I ran this past some of the support team and it doesn't appear to be a known issue, so calling in would be the best bet so they can gather more details and troubleshoot.

       

      • sphothisane's avatar
        sphothisane
        Active Contributor
        3 years ago

        Is there a contact number to call for that?