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Forum Discussion
Solved
LogMeIn Client Bug After Forced Password Resets
After the forced password resets last week, a couple people in our organization were getting the following message: Turns out to be something related (at least from what I can tell), to the "I ...
Same issue, the provided "solution" is not doing anything to help. They should not have this marked as solved because it is not.
We are having the same issue across some of our users. Ever since the new password implementation users are being logged out of the app and website every 10 minutes or so, sometimes even during a remote connection. We have tried reinstalls, clearing cache etc....
Can we please have a fix for this rather than having to call support?
Thank you
HappyHippo Can you please try the following:
- Deleted all stored login credentials on the app
- restart the computer
- request the password reset
- try logging in again
If this doesn't do the trick, you should contact customer support directly.
Is it all possible to the team to implement a button on the admin console side to send this type of link to reset the password to who is ever having this issue? that way its not something everyone can do, unless you are the admin of the account? just a suggestion to possible pass along. more of my team at work are also having this issue now out of no where.
The solution does work. you will need to contact support and make sure that they send the right link for the password reset. i was sent a link and i had to put in a 12 character password, but my co-worker got a standard password reset. you have to get the correct password reset. you might need to also see if you admin for LMI can send the password reset. We have not tried that yet, so that might be an option.
