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James18's avatar
James18
New Member
3 years ago
Solved

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message:  Turns out to be something related (at least from what I can tell), to the "I ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi James18, welcome to the community.

     

    Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

     

    Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

     

sphothisane's avatar
sphothisane
Active Contributor
3 years ago

The solution does work. you will need to contact support and make sure that they send the right link for the password reset. i was sent a link and i had to put in a 12 character password, but my co-worker got a standard password reset. you have to get the correct password reset. you might need to also see if you admin for LMI can send the password reset. We have not tried that yet, so that might be an option.

essemmbee's avatar
essemmbee
Active Contributor
3 years ago

I showed LMI tech support your post about the reset link and was very hopeful. She sent me a reset link but your solution did not work. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    essemmbee I reviewed your case and asked for an agent to follow up. Sorry for the inconvenience, I hope this gets resolved for your soon. 

    • ATPolar's avatar
      ATPolar
      Active Contributor
      3 years ago

      Our users are also having this issue and it seems to be creating quite a bit of negative sentiment towards LMI. I tried contacting support and they had no knowledge of the issue and suggested uninstalling/reinstalling to fix. This didn't help. I don't want to have to talk support through resetting each one of our users passwords, there must be a better way to resolve this? Until then i'll be pushing for us to move to a competitor that doesn't force me to login every 15 mins

  • sphothisane's avatar
    sphothisane
    Active Contributor
    3 years ago

    They might have sent you the wrong link. That happened to my coworker. the link they need to send is not the standard reset link, like if you went to LMI central. This link forces you to use a 12 character minimum, and forces you to use upper and lower case with numbers and symbols. contact them again and tell them the link they need to send is not the standard one.