The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
barceneaux
4 years agoActive Contributor
LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)
After searching endlessly for a fix to this issue, I have resorted to posting what I am experiencing. I handle LogMeIn on (let's just call it) a lot of Mac computers for our organization. I h...
- 3 years ago
Hi barceneaux !
Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.
While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.
The real fix requires some development and a new release. We will inform you when the fix is ready.
A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.
AshC
4 years agoRetired GoTo Contributor
barceneaux Yes, that is confusing. As long as the local user has full admin permissions to manage the Accessibility settings, there should be no difference what network they're on.
barceneaux
4 years agoActive Contributor
Our users are not permitted to administrator accounts.
Would you happen to have any knowledge on why this may be occurring? Could it be a compatibility issue between LogMeIn and newer versions of MacOS?