Problem to open client multiples computer

[FranciscoMoDiaz]

I have a user that is traing to install the client in more than one computer at  ones. 

When she tray to login in the LogmeIn web page and put her user, receive the next error:

What can i do to correct this situation.

Thanks a lot

[KateG]

Hi @FranciscoMoDiaz , 

Welcome to the GoTo Community. It's possible it could be an authentication issue, I can have the team take a look if you PM me the email address associated with your account and the user. 

To PM me, Click on my username KateG, then on the next page you will see a blue box on the top right that says 'Send a message'