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AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

MarkM1's avatar
MarkM1
New Member
6 years ago

We have also noticed recently that some users screens are not blanked out. We have recently been upgrading userrs PCs to Windows 10, update 2004 and it does appear to be those PCs that are affected. We have had to go around the office and turn everyones monitor off. Do we know if a fix will be applied soon? 

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

I apologize for the delays in supporting Windows 10 V2004, and expect an update regarding Central services very soon.  

 

Thanks for your patience. 

  • kparker0620's avatar
    kparker0620
    New Contributor
    5 years ago

    I need my blank screen to work again as I work with credit card info. 

  • tonyv1's avatar
    tonyv1
    Active Contributor
    6 years ago

    HI - When is this update coming? It has been almost 3 months and we are still having the same issue. 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      I'm sorry for the delays and will try to get an update in the next week from our development team.

      • jpedersonVAC's avatar
        jpedersonVAC
        Active Contributor
        6 years ago

        Is there any update on this issue?  I have a few computers now where screen blanking is enable, but not actually blanking the screens.  We also have the issue where you can't have a "Headless" system meening the workaround of turning the monitors off, doesn't work for us because LMI doesn't work on some of our hardware when it is "Headless".  This is becoming very frustrating!

      • JCSS's avatar
        JCSS
        Active Contributor
        6 years ago

        Has this now been fixed or is it still a problem?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      I apologize for the delays and hope to have more info next week around the development work.

      • AndrewH85's avatar
        AndrewH85
        Active Contributor
        6 years ago
        AshC wrote:

        I apologize for the delays and hope to have more info next week around the development work.

        AshC  Any update on this. I don't think you guys really understand how big of an issue this is for us. I've literally put an entire Windows 10 deployment on hold for this issue.

  • tabakdds's avatar
    tabakdds
    Active Contributor
    6 years ago

    Not working here either. I hope update will come out soon