Hi guys, looks like the issue has been resolved on our side. Log me in has issued a new update on 11/09/2020 (Version 1.3.5144). We are no longer having issues with screen blanking. Finally!!
So make sure you update log me in. Also we are running win 10 os build 19041.572 with exp pack 120.2212.31.0. not sure if that makes a difference.
UPDATE!! DISREGARD DOESNT WORK STILL 😞
It's still NOT working on my end. Updated version 22.214.171.12472 (updated 11/09) now give me alert "changes introduced by Microsoft are preventing screen blanking on hosts running Windows 10, Version 2004 and above"
Make sure you are updating log me in client and not control panel. According to he version you provided, that is for log me in control panel.
Sad thing is another software I use for remote support of end users the screen blanking works just fine for Windows 10 2004, it's not impossible they just don't know how to fix it.
I updated both My Logmein Client is now 1.3.5144 and control panel
I'm using LogMeIn Client Version 1.3.5144. It seems like it is working now but not 100% positive on that. I also switched from Pro to Central. Which I prefer because I can enforce MFA.
Verified does not work with:
LogMeIn Control Panel Host software version 126.96.36.19972 (Nov 2 2020 13:29)
Windows 10 Pro 2004 OS BUILD 19041.388 Exp Pack 120.2202.130.0
LogMeIn Client 1.3.5144
Windows 10 Pro 2004 OS BUILD 19041.264 Exp Pack 120.2202.130.0
Lets not guess, update both client and host and then test and verify. I get the prompt saying blanking does not work with a host on 2004. I highly doubt this is fixed based on the release notes and based on what people are noticing.