The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Your session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however w...
casascoco I apologize for the difficulties there.
Are you able to discern any similarities between the connection types, PCs, networks, operating systems or availability time online?
Thanks for the response AshC
The connection types have been wireless or wired, on both Verizon fios and Comcast. PC hardware is all different. OS has been Windows 7 32 & 64 bit, Windows 8.1 64 Bit, and Windows 10 32 & 64 bit. Avaibility time online can range from Months to minutes.
LMI support said to restart the PC locally and/or reinstall LMI, and from my experience a restart typically fixes the problem, until the next time.
Some of these clients are out of state so a restart is not a simple solution, and due to the new sign in requirements for a logmein install, getting the client to install does not work.
casascoco Do you know if some of the affected PCs are older, or what their specific reboot cycle is? If this happens frequently at one location or LAN, we might be able to collect more log files for engineering.
AshC the age of the PC's vary from brand new to 5+ years old. The issue is not more frequent at any one location. Isolating the times is difficult because it is only discovered when remoting in, which can be as long as 6 months between remote sessions. If you direct me to the relevant log file directory I'll get the most recent occurance uploaded for engineering to review.
