All I have to say is, UGH. One of the remote pc's I connect to will sometimes make the normal connection. But then will stop. I'm 1000 miles away from the remote pc. The rig is a few years old running windows 10. It makes no sense at all. Was able to log into the pc about a week ago now back to timing out. I will probably be able to login again at some point. There is no rhythm as to why it is happening.
I will not be down to that location for a few months.
This has been happening for a few years, I just haven't followed up on it. Until now.
It actually was my fault. The version of Windows I was using, on the end-user side, at that moment needed to be updated, and I had not updated.
Log me in support was helpful that when as they were the ones that eventually figured out why was having the problems.
Good luck