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mptaklgecom
New Member

boldchat reports about NPS ← link between score and comment is missing

I know in report, we can find the NPS score, the NPS comments, but if I’m right, we cannot see the link between the score and the comment. w don’t know the score for each comment. Could this be added?

 

1 REPLY 1
GlennD
GoTo Manager

Re: boldchat reports about NPS ← link between score and comment is missing

Hi @mptaklgecom

 

That is more of an aggregate report, so it's not really designed for 'line by line' reporting. I believe that you can pull the information you are looking for using our Rest based APIs though.

 

Glenn is a member of the GoTo Community Care Team.

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