email support?

[caballo2000]

I have tried to request sales support for LogMeIn Central but cannot find an email address to write to. The only option I see is a phone call, but we need to send our request via email, chat, or web form. Where can I find an email address to contact for sales support?

[KateG]

Hi @caballo2000 

I do see that you have a case opened with our billing department. Someone from our team will be reaching out to you soon. Thanks for your patience, nice to see you! 

[caballo2000]

I completed a phone call with support, and they are handling the case internally. Thank you for the follow-up.

It's unfortunate that there are no longer email options for support on the webpage, only phone. While phone support is fine and operates 24/7, I lost 15 minutes on the phone when all I needed was to send an email request, which would have taken just a few seconds.

[KateG]

@caballo2000 Thanks for your feedback, this will be shared with the team. 

[caballo2000]

I spoke with support, and they told me they would send me an "e-quote" within 24 hours, but I haven't received anything yet...

[KateG]

Hi @caballo2000 I see that they case has been resolved now. Thanks for your patience. 

[caballo2000]

the issue is not resolved yet. I'm still waiting the equote.