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GTM254
Active Contributor

Is there any reason a GoToWebinat cannot be opened with GoTo APP?

Hi All, 

We have a vendor that does a monthly GoToWebinar invite.

My users cannot open this with the GoTo App. It does not recognize the meeting number.

Is this normal behavior? 

4 REPLIES 4
KateG
GoTo Moderator

Re: Is there any reason a GoToWebinat cannot be opened with GoTo APP?

Hi @GTM254 nice to see you. 

 

 Can no one open the link? If so there may be an issue with the link itself. 


Kate is a member of the GoTo Community Care Team.

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GTM254
Active Contributor

Re: Is there any reason a GoToWebinat cannot be opened with GoTo APP?

It is not a link issue because they users even tried entering the meeting number itself into the GoTo App to join.

KateG
GoTo Moderator

Re: Is there any reason a GoToWebinat cannot be opened with GoTo APP?

Hi @GTM254

 

With GoTo Webinar, there is no need to type in the Webinar ID to a field.  Can you provide any more details, including: 

  • Can you clarify if it's a GoTo Meeting or GoTo Webinar? 
  • When you click the link, what happens? Is should automatically send the attendees to the right application. 
  • Does the invite work for anyone?

If you would like to PM me the invite, I can take a look at it. PM me by clicking my username to the left of the post and in the next window you will see an option to Message Me on the top right. 


Kate is a member of the GoTo Community Care Team.

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GTM254
Active Contributor

Re: Is there any reason a GoToWebinat cannot be opened with GoTo APP?

Hi. We have the meeting again on the 28th and I will get more details. It is a GoToWebinar, but I am going to look closer next time around.