GoTo’s customer engagement solution launched in February 2023, and we already have new updates to share. The product team has been busy making our solution more powerful for customer interactions and boosting business growth. Check out what’s new at GoTo.
Chat GPT Integration. Everyone is talking about AI — and for good reason. This integration makes writing clear, straightforward customer messages a breeze. Input basic prompts into the integration and let the AI messaging assistant handle the rest.
Customized surveys for customers. Feedback is helpful to understand customer needs and with surveys added to your SMS campaigns, you can immediately get responses on NPS scores, product improvements, brand perception, and more.
All-new mobile experience. Customer Engagement is officially on-the-go with the new mobile experience. Your inbox and shared contacts are accessible on the mobile app so you can interact with customers wherever you are.