The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Although the Help Desk feature works great and allows our team to keep our ticketing and remote support system within one platform, there are a couple of things that could improve. We moved from ...
Hi LouPavao!
Thank you for your feedback, we're glad that the helpdesk is to your liking.
We are currently working on adding custom ticket fields to the helpdesk, which we are planning on releasing in early Q2.
After that, we plan to further improve this by allowing these fields to also show up in the portal.